Responsible Gaming
Gaming Should Be Entertainment
At Emerald Holt, we believe that online casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Gambling always carries the risk of losing money. Please only gamble with funds you can afford to lose, and never view it as a source of income.
Age Verification
Online casino gaming in Canada is restricted to individuals who are 18 years of age or older (or the legal age in your province, whichever is higher). We are committed to preventing underage gambling and verify the age of all players during registration. If you are under the legal gambling age, you must not create an account or participate in gaming activities on our site.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following signs in yourself or someone you know, please seek help immediately:
- Chasing Losses: Gambling more money trying to recover losses
- Loss of Control: Unable to stick to spending limits or stop when you want to
- Hiding Gambling: Keeping gambling activities secret from family or friends
- Neglecting Responsibilities: Gambling instead of attending to work, school, or family obligations
- Increasing Stakes: Needing to bet more money to achieve the same level of excitement
- Mood Changes: Becoming irritable or anxious when unable to gamble
- Financial Problems: Borrowing money or using credit to fund gambling
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Using Gambling to Escape: Gambling to cope with stress, anxiety, or depression
Self-Help Tools & Features
Emerald Holt provides several built-in tools to help you maintain control over your gaming:
- Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit into your account
- Loss Limits: Establish a maximum amount you're willing to lose during a set period
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
- Time-Out/Cool-Off Period: Temporarily suspend your account for a period you choose (hours, days, or weeks)
- Self-Exclusion: Permanently or temporarily exclude yourself from all gaming on Emerald Holt
For assistance setting up these tools, please contact our customer support team or visit your account settings.
Support Resources for Canadian Players
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Resources and information for problem gambling in Canada - Gamblers Anonymous Canada
Support meetings and peer-to-peer assistance across Canada - Problem Gambling Services by Province: Most Canadian provinces offer free helplines and counseling services. Contact your provincial health ministry for local resources.
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
If You Need Help
If you believe you have a problem with gambling, or if someone you care about does, please reach out for help today. There is no shame in seeking support—professional counselors and support groups are available to assist you in regaining control.
Contact one of the organizations listed above, or speak with a healthcare provider who can refer you to appropriate treatment services in your area.
Your wellbeing is important to us. Seek help now—don't wait.
This information is provided for educational purposes. Emerald Holt is committed to responsible gaming practices and complies with all applicable Canadian gaming regulations. By using our site, you agree to play responsibly and within your means.